Frequently Asked Questions

Roster Portal is online staff rostering and workforce management software for businesses that need to create rosters, manage staff availability, communicate shifts, forecast wage costs and export payroll information.

Roster Portal is designed for business owners, managers, payroll administrators and employees who need a central online system for staff scheduling, availability, leave, communication and payroll preparation.

Yes. Roster Portal is web based, so authorised managers and staff can access their roster and relevant features using a smartphone, tablet, laptop or desktop computer with an internet connection.

Yes. Staff can log in to view their roster anywhere they have internet access, including smartphones and tablets. They can also read manager news, update availability and request time off.

Typically staff see their own roster. An administrator can change the setting to allow staff to see the whole roster.

No. Staff without administrator privileges can view their roster, read news, update availability and request leave, but cannot view wage data.

Yes. Staff can use the Forgot Password link on the login page to request a temporary password by email.

Yes. Employees can log in to view and update their regular availability. Managers can control whether staff are permitted to make online availability changes.

Yes. Employees can submit leave and time-off requests through the staff portal. Managers can review requests alongside availability and roster information.

Roster Portal includes a shift swapping workflow that allows eligible staff to offer and request shift changes. Managers can review and approve swaps before the roster is changed.

Roster Portal combines staff availability and leave requests in one view. Managers can also copy shifts from a previous week instead of starting with a blank roster.

Yes. A roster can be divided into as many sections as required, with custom names for each section.

Yes. Enter a break in minutes in square brackets, such as [30], or enter multiple separate start and finish times.

Yes. Roster Portal supports am/pm time, 24-hour time and military time.

Yes. A staff member can have up to five separate start and finish times in one day.

Yes. Administrators can show or hide a selected roster week from staff view.

Yes. Managers can add blocked diary dates for periods when leave should not be requested, such as busy trading periods, stocktake periods or planned events.

Yes. Public holiday information can be applied to rostered shifts so that public holiday wage rules and penalties can be included in wage calculations.

Yes. The Time and Attendance module allows employees to record start and finish times online. These actual hours can then be reviewed and used when preparing payroll.

Yes. Managers can compare scheduled roster hours with recorded or updated actual hours before exporting timesheets for payroll.

Managers can send roster shifts or general messages to all staff, selected staff or individual staff by SMS, email or both. Roster Portal keeps a log of messages sent.

Yes. Each Portal has a custom News page where administrators can publish general information, notices and announcements.

Yes. Managers can select relevant staff and send one SMS or email to ask for replacement availability.

Yes. Wage groups can include roster-related rules such as Saturday, Sunday and public holiday rates, late or early penalties, uniform allowances, holiday pay and sick pay.

Yes. Wage rules can calculate daily overtime, weekly overtime and other configured penalty conditions based on the employee's rostered or actual hours.

Yes. Managers can estimate takings, set a target wage percentage and compare scheduled wage costs with the target before shifts are worked.

Yes. Once rostered hours are updated to actual hours, Roster Portal can export electronic timesheets for supported payroll systems.

Yes. Roster Portal can export or send approved payroll information to Xero using the configured payroll integration. Payroll administrators can review and process the relevant staff records before submission.

Yes. Roster Portal can generate payroll export files for supported MYOB workflows. Payroll categories and employee payroll settings must be configured correctly for the export to import successfully.

No. Roster Portal prepares roster, time and wage information for payroll. It works alongside payroll systems such as Xero and MYOB rather than replacing them.

Yes. Roster Portal is web based, so authorised payroll administrators can export timesheets from anywhere with internet access.

Roster Portal gathers staff and wage information, configures the Portal and can customise the staff area to match the business brand.

Yes. Customers can use training videos, start independently or engage Roster Portal trainers. Initial payroll import testing can be completed with trainer assistance.

Portal data such as rosters and staff records is backed up daily to remote and local servers.

Yes. A Portal can be configured with your organisation's branding, staff information, wage groups, roster sections and relevant settings.